All orders within the US - Complimentary standard shipping via USPS, UPS and Fedex. Expected delivery in 2-4 business days.
( This information only applies to customers from outside of the US.)
All applicable customs duties shall be borne by the customer. Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price, or more information can also be found through google.
HAN WEN STUDIO cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.
Returns & Exchange
HAN WEN STUDIO will gladly accept all returns with or without a specific reason for a refund of store credits only. Unfortunately, we are unable to accept returns or exchange of any kind on SALE items, items purchased with discount codes and store credit codes.
For an exchange or refund of store credit, please return your items within 5 business days from receipt of your original order. Items cannot be returned or exchanged after 5 business days from receipt of the original order. Items must be returned with all HAN WEN STUDIO tags and attached and items must be in new condition, unused, unworn, unwashed, unaltered, and free of damages by the customer.
All returns must be sent with a HAN WEN STUDIO online store returns form. Please email firstname.lastname@example.org to obtain a return authorization (RA) number. Please provide us with your reason and prove for the return & if you require an exchange.
Please follow these instructions when returning an item to HAN WEN STUDIO:
- Place the online store return form you receive via email inside the return box
- Write your RA number on the outside of the box
- Return your item(s) to:
Returns are exclusive of shipping costs unless it is due to a fault in the garment. All shipping costs for exchanges will be charged to the customer. Please allow 5-7 business days from the date of receipt of your return for all refunds and exchanges to be processed.
For all online customer enquires please contact: Shop@hanwenstudio.com
Thank you for all the loves, supports, and understanding.